Service center

FAQ

There is a flat black foreign material in popcorn.

The flat black foreign material is a part of the corn, which is burnt as the corn husk is over-fried in oil during the process of frying popcorn.

The popcorn is pressed flat in black.

In the process of frying popcorn, popcorn can be trapped in a stirrer to fry evenly and stirred together, resulting in a flat and black burn. If you have any problems with this reason please contact the customer service office(080-709-8500). We will exchange the product for you.

There is something black on the popcorn.

In the process of frying popcorn, sometimes corn husks remain in the pot.
Over time, these corn husks can turn black and then be mixed into popcorn with sugar and oil.
We are doing screening work to sort out, but some of them may not be sorted. If you have any problems with this reason please contact the customer service office(080-709-8500). We will exchange the product for you.

Popcorn had white (or yellow) chunks.

The white chunks are crystallized salt or sugar and are part of the raw material.
The yellow chunks are crystallized by salt on the pigment and is part of the raw material.

The popcorn cup is crushed.

This kind of problems are expected to be caused by distribution or temperature deviation.
It can be crushed by external forces during the distribution process. Another reason is that the internal air may contract and crumble depending on the temperature deviation since it is in a vacuum.

I bought popcorn, but it is flat before I even open it.

During the production of popcorn, we collect 5ea samples every 30 minutes to check if the products are deflated or not. If you have any problems with this reason please contact the customer service office(080-709-8500). We will exchange the product for you.

There are popcorn kernels that are not fried.

During the manufacturing process, there is a process of sorting corn kernels that has not been fried. Due to the characteristics of popcorn, it is impossible to sort corn kernels perfectly. Occasionally, there is a possibility of corn products being mixed. So, we indicated warnings on the product.

There are a lot of crumbles in the popcorn.

A There is a possibility of being damaged by external forces during the distribution process.
In this case, please contact the customer service office(080-709-8500). We will take care of it quickly.

I opened a new popcorn, but it is not crispy but soggy/stale.

Due to the characteristics of popcorn, it quickly becomes soggy. Packaging immediately after manufacturing, but sometimes popcorn can become soggy due to errors in production or damage during distribution process. In this case, please contact the customer service office(080-709-8500). We will take care of it quickly.

The seasoning powder is not even.

The product is manufactured in accordance with Korea is salinity control standards. However, there is a possibility that the seasoning powder will be applied unevenly due to a temporary process problem. In this case, please contact the customer service office(080-709-8500). We will take care of it quickly.